Here is our list of common Q&A questions we have received from brides over the past view years. Hopefully it will help you get to know us and our process a little better!
Since 2008 - I started my business with Birth Announcements and Birthdays. It grew into weddings in 2011 and has increasingly moved in that direction ever since.
What is your design background?
I fell in love with design in high school, studied marketing in college and took graphics classes on the side. I am a graphic designer for a real estate company full-time and do wedding and special occasion design as a second job (hopefully full-time career in the future)
What types of printing processes do you offer?
We offer digital and large format printing through a trusted third party vendor. We can print in any color and any size to your specific needs. We offer a wide range of paper weights and styles along with an array of envelope selections to make your invitation / announcement / stationary set perfect!
Is your printing done in-house or do you outsource it?
We do outsource printing. It is still 100% backed with a customer satisfaction guarantee. If you are unhappy with your prints because of an error we made it will be fixed within 2 business days. We also offer hard-copy proofs of everything you order for FREE. Please note this does increase the production time.
Do you offer custom invitations as well as templated styles? Is there a fee if I want to order a sample of either an existing invitation style or a custom design? If so, how much?
We do offer both custom invitations and template styles. We can send you a sample of anything we have already created for a fee of $10.00. We also offer free proofs of anything already ordered and paid for before printing the entire order. A paid invoice is required for this option.
If I choose a custom wedding invitation, what are my options for color, paper type, ink and fonts? What is the word limit for the text?
The possibilities are endless for colors! We can match my colors to a swatch or photograph! We have an array of paper and font choices available for you to choose from as well!
Can I also order my table numbers, place cards, escort cards, ceremony programs, menus, etc. from you?
YES, of course! We love creating coordinating items for your special day!
Do you offer a package or a discounted price if I order all of the invitation components at the same time?
There is a discount for combined components.
Please shoot us an email for more information. Exact discount varies by design and the number of pieces.
If I want to include a picture or graphic on my save-the-date card or invitation, can you accommodate that? If so, does the image need to be saved in a specific format? Do you have photo retouching available, and if so, what is the price range? Can your photo specialist also convert color images to black & white or sepia? Is there an additional cost?
We can absolutely add a photo to any specialty card! The image needs to be 300 dpi or higher (no camera phone photos please). Retouching is also available. Converting photos to black and white or sepia is no additional charge.
Once your order is placed, we begin the design process. This can take anywhere from 2 business days to 7 business days depending on how many pieces and how responsive you are with getting information and edits back to us. From there you have the choice to have a hard-copy proof sent. This takes 5 business days. After you approve everything your order will arrive in 7-10 business days. Rush orders are available for both 5-day and 3-day for an additional fee.
If the invitation involves multiple pieces, can you assemble them?
At this time kmd Designs does not assemble pieces for you. We hope to offer this option in the near future! We are happy to make suggestions and offer advice!
Do you offer an invitation addressing service? If so, what is the charge for this? What lettering style options are available? Will the lettering push back my delivery date?
Yes we do offer addressing services! To set up the order for data printing is a $30 fee. We can match the lettering to your invitation suite or you can choose from our library of options. These are printed directly on the envelopes, not handwritten. It will cost $1.00 additional per envelope and does not affect the delivery date.
When is payment due?
All design payments are due at the time of invoicing. Printing payment is due before printing process begins.
I will have an opportunity to sign off on my invitation proof before you send my order to print, right?
Absolutely! You will receive a digital proof of everything we create! You also have the option to receive a hard copy proof in the mail. We HIGHLY recommend this option if the time permits!
Once I’ve signed off on the proof, I expect the printed invitations to match the approved sample. If they don’t, will my invitations be corrected and reprinted at no additional cost? How much additional time will it take to redo my order if there is a problem with it?
If an error is made after the sample is approved and it is OUR fault, there is no charge to you. The order will be fixed and a new batch sent to you within 2 business days! If the error is yours – grammar, spelling, change in layout – that is your responsibility and we will not send you a new free order. We are happy to make the changes necessary but you will be responsible for the printing and shipping fees.
What is your refund policy if for some reason I need to cancel my order?
We do not offer refunds after work has been delivered. Design fees are non-refundable once a design has been created for you. If you change your mind about printing before prints are ordered, this can be removed and refunded at no penalty to you.
Can you provide me with the contact information of 3–4 recent brides who I can call or email for references?
Absolutely – contact us for that information. Feel free to read the reviews we have received on our Facebook and Etsy pages!!
We look forward to working with you!! If you have any additional questions please reach out to us at firstname.lastname@example.org